Britain’s air passengers face a turbulent summer – here’s how to tackle the chaos | Rocio Concha

Britain’s air passengers face a turbulent summer – here’s how to tackle the chaos | Rocio Concha

Until airlines meet their obligations – or ministers force them to – travellers’ best bet is to know their rights in advance

When packing for a summer holiday, the list of essentials to remember is increasing. Passport, boarding pass, sunglasses and a sensible hat are all non-negotiable. Now it seems we need rations for a six-hour queue, camping equipment in case we are forced to bed down for the night on a cold terminal floor, and a comprehensive grounding in consumer rights law in preparation for the airline cancelling our flight or losing our bags.

The scenes in UK airports in recent weeks – children in tears, baggage piling up, long-awaited first post-Covid holidays denied – have been difficult to watch. And the reality is that some of the problems that have caused the disruption do not have quick fixes. It could take weeks or months to sort out the staffing shortages that have hit some airports and airlines.

Rocio Concha is director of policy and advocacy at Which?

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